I’m a 3rd party developer working with a Donor Tools client to bridge their online form with Donor Tools through the API. When I had a question about the API, I contacted support with the expectation of little service or a ton of questions about who I was and my authorization to be asking my question. I got neither. Instead I received a prompt and concise answer with the information I needed and a suggestion of a more effective way to solve my problem. This is the best customer service experience I’ve had in a while!
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