UPDATE: This post is outdated, as these features have been altered or deprecated. See our Version History for more information.
We’re very happy today to announce our first step into social media integration with your nonprofit donor database. Now you can start connecting with donors on Facebook, Twitter, Linkedin and have a quick way to find videos, photos, blogs and web sites about your contacts.
This is the first step for our nonprofit software into this space and we have opened it up for users to play around with and for us to start collecting feedback on what to do next.
For users that already have accounts the feature is live and if you want to try out the feature you need to sign up for a free account.
We think that this update is a great first step in making it easier to have stronger relationships with your constituents.
One of the big problems that we’re trying to solve is that your donors have information in Twitter, Facebook, LinkedIn and other social media services, and that this data is all isolated. We think that’s silly and Donor Tools fixes this by making it easy for you to go through your donors and be able to find them on the social web.
Here is what you can now do in Donor Tools:
- Search for contacts on the web and connect with them
- View an up-to-the-second Twitter feed for a contact, right inside Donor Tools
- Grab their photo from Twitter.
This is a start – we want to know what you think and how you plan to use this. Let us know!
Take a look here:
12 Comments
I like that you are thinking about social networking and glad to see a first step. I was hoping it would be a bit more automatic and interactive. Some services I have used automatically match and add social contacts behind the scenes rather then the current method of having to manually search for each person. Twitter is great and I use it every day but I still thing for most non profits twitter users will be a smaller group of people.
I want to use donor tools because it is a fresh, clean, up to the times service, but since you don't support regular credit card processing and only support paypal/amazon payments this REALLY limits donor tools and makes it more of web software CRM tool for typical non-profits who deal donations offline and are just using this to register the payments.
To really be of benefit to non-profits you really need to make it a top priority to setup functionality to enable online credit card processing through external merchant accounts. Normally non-profit services accept all payment types except for paypal/amazon payments, but donor tools is the other way around.
I'm in the process of deciding a solution for our non profit so waiting to see what you are going to do.
Hey – It was good to talk to you on the phone the other day and to see that you still have ideas for our product.
Yes this is out first step and we are looking at how to refine it in a more automated way that works for nonprofits. We would love to hear your input on the suggestions page for that.
Just to clarify
*You can use any credit cards with paypal and amazon payments and their fees are competitive.
*We are expanding our offering of payment providers, until we support yours, you can import these using our import tool.
Finally, donor software guys who understand the importance of non-siloed information and relationships. Good job! You guys rock.
st
Steve,
Thanks for the kinds words. We try really hard to make a great product… and this is just the start of great things to come.
Specializing in small and medium-sized businesses in both traditional and Internet environments, http://www.damerchantservices.com has one of the highest merchant acceptance rates in the industry, with most applications approved within two business days.
In addition, our technological advances have effectively harnessed and exceeded the growing demands in the processing industry—allowing us to support nearly every vertical market with increasing and profitable business solutions.
Data entry with our online fundraising software online donations automatically flow into your donor database without you ever touching a thing. Since we work with third party online donation products you never get charged a dime by us based on the number of donations you process. You can easily and quickly get online donations from email, your website, Facebook, Twitter and other social media platforms Do you want to get online donations from your website, email or social media? Do you just want to automatically import the donations into your database?
I'd like to see a donor record to log conversations our staff have with an individual through replies. The system could continually “watch” a list of staff and organizational twitter usernames for @replies to and from a donor's username.
When you added a Twitter username to a donor record it would pull in the conversations that are still in twitter's search cache (it often only goes back a few weeks). Then it'll auto-import new @reply conversations so I can see communications other staff on my team are having with a given donor or volunteer.
Neat Idea. I added this to the feature request icebox. How many of
your constituents are on twitter? Do you use cotweet or hootsuite?
We've got Twitter Usernames on file for about 15% of our supporters, but this group is largely our most engaged and most likely to volunteer.
Thanks for letting us know!
I wonder if something like ThisMoment might be useful? So far I think they have only done a channel for a movie (“kick-ass”, which looks hilarious (OT)). But they take the big social hubs and add UGC, comments, etc.
Their site is here:
http://www.thismoment.com/
I could definitely see it being useful for non-profits, especially for big events / initiatives. Neat stuff.
Thanks for the heads up Ben. Looks like they are a marketing firm?
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[...] it’s a channel that can’t be left out. We’ve been busy here at Donor Tools working towards Twitter integration which will be core to the donor management process as we see it. With all the buzz and activity [...]